Industry leading intuitive touch panel interface and 4K video support, which allows you consume content in a new and immersive way without sacrificing audio quality.

We have a dedicated service and tech support team. Our sales reps are also trained on supporting the line.

We always encourage the dealer to be involved in the support process since many of the issues can be resolved at the dealer level. Having the dealer involved also provides an opportunity for them to learn how to resolve more common issues. We are also happy and available to assist end users who reach out to us directly.

The best course of action is to reach out to your dealer and alert them of an issue. If your dealer is unable to resolve the issue, they can reach out to their rep or our support team for assistance. If they do not have a dealer, our support team is available via email at [email protected]

Monday through Friday from 9am to 5pm CST.

Our goal is to respond to support issues within 1 business day. If a product is deemed to be defective within the first 30 days of receiving the unit, we will usually offer to replace it.

• Led Zeppelin-Black Dog Live - New York 1973 -4K (Youtube)
• (Sittin' On) The Dock of the Bay feat. Jack Johnson | Otis Redding 50th Anniversary (Youtube)
• Forever - Mildlife

McIntosh, Luxman, Pass Labs 

All Aurender models, even dating back to our very first "S10", cache songs to a built in NVMe/SSD prior to playback, for improve stability and to reduce noise from the HDD, even when local storage is installed.

All Aurender models come with either built in storage or empty trays for users to populate their own 2.5" SATA drives in capacities that suite their collection. You only have 200 CD's that are ripped? Purchase a 1TB drive. Have 20,000 album collection, you can install up to an 8TB drive in each available slot!

Our support is one of the driving factors for our brand. One of the keystones of this is our remote support capabilities. By sending us an email using our Conductor V4 software (for Android and Apple phones and tablets), we can remotely access the unit and troubleshoot, reconfigure or fix errors that are giving you trouble...without even taking the unit out of your rack! This level of support comes from our hardware and software engineers based in South Korea. This is available for every Aurender customer, whether you just purchased our flagship streamer or you purchased an 8 year old Aurender N100 on the second-hand market. We give this level of service to everyone. I personally offer advice, consultations and troubleshooting assistance for North America, so you can get hands on assistance when Korea is unavailable due to the time difference.

I have a hard time offering test tracks because everyone's music tastes vary so much. My personal tastes are not considered "audiophile" music and often poorly recorded, such as Punk, Hardcore, Emo and Alternative Music. Now with that said, I thoroughly enjoy listening to all this music through my Aurender! Speakers also play a huge role in how palatable that style of music is presented. If you twisted my arm to pick a test track that resonates with a lot of people, I'd say: Sara Bareilles-"Once Upon Another Time". It's a very intimate recording with a candle wick crackling throughout. Subtle noises in the background and then the bass hits and you realize how big the venue actually is. Every time I play that track, people get a bit of the "Wow" factor.

Brand pairings are often user preference and one of the best parts of the hobby, in my opinion. I hear that Aurender is often paired with Berkeley Audio Design, MSB, Audio Research, dCS, just to name a few. The best part of an Aurender is it really gets you all the detail out of your DAC, so you can hear what it is truly capable of.