Most probably the unorthodox approach to design, even when using off-the-shelf components: we love to think out of the box and give a personal view of the used components in order to reach the best sound quality for the budget. This takes us to the second appeal point for our products, which are always regarded as "sounding better than competitors' products costing more than twice as much."

For warranty claims, usually, customers are required to contact the dealer who sold them the product: he's in charge for handling the claim. Whenever the warranty has expired, then the customer may either contact the dealer or directly M2Tech/Manunta. This usually happens with second-hand products. We ask customer to ship the product to Italy, we inspect it and propose a budget for repair/replacement.

Quite often, we also propose the customer to trade the old product for a newer one, usually with some addition by the customer. This is very useful with older products which are no longer reliably supported by Windows and no longer supported by MacOS. The customer is invited to take back a more recent product.

We are quite proud to state that we always service an old product, back to the ones released in 2009, to the extent this is possible, with regards to spare parts availability.

Well, that's hard to tell, as we have a listening panel made up of people with different tastes and experience. Personally, I often use a track by Tiger Okoshi from his XRCD Two Sides To Every Story, track No. 5: “Yuki No Furu Machi O.”

Another track I like for its openness in the middle-high range and the nice soundstage is “There'll Be Some Changes Made” from Mark Knopfler and Chet Atkins’ Neck And Neck. But pay attention: I use the old Columbia CD, as all remasters I found on Qobuz and Tidal are dark and dull in comparison.

Finally, I'd mention another jazz track from a Red Records CD: The Next Step (Mantilla / Watson / Walrath / Mathews / Lundy / Lewis). It’s the first one on the CD: “Mantilla's Jam.” The entire CD is highly enjoyable, though. Then there are many more tracks, from CDs, LPs, and streaming.