We do not use any standard DAC chip solution from the open market, but rather developed our own proprietary conversion algorithms and programmed them into general FPGA processors that are field upgradeable. In other words, every improvement or change in algorithms can be downloaded from our website and loaded into our products, all by the end user. More details are here.

For one of the most critical components in any DAC we, again, are not using any standard technology, but rather developed a very unique and proprietary algorithm that takes into account the very sensitive properties of our human hearing system and they way it perceives clock jitter. More details here.

When we were part of the DSD creation team at Sony we were tasked with a very challenging project: the definition of a high speed digital communication protocol that would support any PCM and DSD format (i.e. sample rate). This link should be able to transmit any audio data from any source to a DAC. The solution I came up with is based on a high speed fiber optic data link as it is used in super high speed data links where secure data recovery at the receiver is crucial. While the speed of transmitting audio data is well and way below the capability of such fiber optic links I still chose this physical link because of its superb data and clock integrity / stability. In addition the fiber optic media provides a galvanic separation between digital source and core DAC circuitry. This alone already results in an audible improvement. All our products support this link and we call it PLINK. We use it to connect external transports, servers or USB interfaces to our DACs.

We see customer support as an opportunity to show to the customer who we are and how much we care. Usually, I answer all inquiries and customer support requests personally, within 24 hours and with as much technical info as possible. While some of our dealers possess good technical know-how and are able to interact with customers on that level directly, other distributors do not provide any technical support. Either way we encourage customers to contact us directly for any help.

I often get feedback from customers that this kind of direct and expert support ultimately convinced them to buy our products. So obviously the way we do it is not standard in our industry.

There are many excellent recordings that can demonstrate the behavior of our of DACs, but it is mostly a function of the listener's taste in music. For instance, people who do not like classical music do not hear its finesses when played on our equipment etc. For my own personal taste I often use any DSD re-mastered track of Pink Floyd or Roger Waters. This is also because most of these tracks were mastered using my designs and with that they show off specifically the "analog-like" behavior during transients of our DACs and the resulting 3-dimensionality of the sound stage.

As a digital "pure-bread" listener I do not use analog sources myself and only our own electronic designs (including amplification) for playback paired with a variety of different loudspeakers from mid-size to professional near-field monitors. The latter are usually more revealing and neutral than most consumer or audiophile speakers, but are only suitable in small studio environments. Over the years I have been working closely with brands such as Hafler (professional speakers), Evolution Acoustics, Stenheim and many speaker manufacturers.

We love and pursue purity. That’s why our analog output doesn’t choke dynamics with multiple stages, it lets them breathe, preserving the extraordinary SNR of our DAC engine without introducing artifacts or limitations. We’ve developed our own proprietary parallelized DAC conversion engine, complete with over 4,000 lines of custom firmware. Why? To meet our standards for emotional realism. We wrote our own rules—and our own code—to bridge the gap between technical performance and musical truth.

That’s what sets us apart: every circuit, every line of code, every concept is ours.

From our advanced re-clocking systems to our zero-noise rectification bridges—everything is conceived, designed, and executed in-house.

Even our power supply architecture is proprietary: parallelized, ultra-low-noise designs, paired with custom active bridges that eliminate diode-generated noise at rectification.

This isn’t tweaking - this is redefining what’s possible in digital playback. Timing correction is applied at both ends - input and output - with our sequential re-clocking and re-driving architecture. Each device is equipped with multiple femto-level clocks, operating in cascading stages, ensuring absolute signal phase integrity and vanishingly low jitter.

This is a fully upgradeable platform - because we’re always thinking ahead. All of this adds up to something more than specs, more than numbers. It results in sound with unimaginable resolution, breathtaking dynamics, and a texture that’s almost tactile. Whether through USB or SPDIF, our re-clocking and re-driving platforms deliver a musical experience that isn’t just accurate, it’s alive. Music deserves nothing less.

USB Input​

More than 90% of DACs today use the same two generic USB chipsets. We don’t. Instead, we created our own proprietary USB input architecture, hardware and firmware designed together, paired with top-class femto-level clocks. It’s called the Ideon Triple Distillation USB input - a three-stage circuit that eradicates digital noise before the signal even reaches the DAC chip. What reaches the conversion stage is unflavored, untainted, and utterly transparent. A clean slate - ready to be reborn as music. This is our declaration of war on both linear and non-linear distortion. We simply eliminate noise.

Analog Stage​

We take a similarly radical approach: one single stage. No coupling capacitors in the signal path. No power FETs or multiple output stages to artificially inflate current or “enhance” dynamics, because we found a better way. Our ultra-low-noise, symmetrical power supplies feed a uniquely designed topology that maintains signal integrity at an unmatched level. The result? Explosive dynamics, natural textures, intense detail—yet nothing is forced, nothing hyped. It just sounds real.

Our approach to customer support is structured, customer centric, yet highly responsive. The first level of support is handled by our distributors in each country where we are represented. For territories without a local distributor, customers can contact our technical team directly. In fact, many customers reach out to us even when a distributor is present, especially for specific technical questions. We maintain a dedicated support email and pride ourselves on responding quickly and effectively to every inquiry. Customer satisfaction is at the core of everything we do. We’ve consistently been praised by both customers and partners for our fast, reliable, after-sales support. Whatever the issue, our goal is to resolve it swiftly and professionally. Additionally, all Ideon Audio products are designed with a modular architecture. This means servicing is straightforward and quick, as individual modules can be easily replaced when needed. This way we minimize downtime, ensuring continued performance. We are committed to making sure every customer is satisfied. In fact, we aim for, and maintain a zero unhappy customer record.

• Sway, Diana Krall
• Jacques Loussier Erik Satie Gnossienne No. 4
• Daft Punk, the Game of Love
• And many others

This list is big, as we try to listen to synergies with many different products from a lot of brands. To name a few: Wilson, Estellon, JMF, Elac, Gamut, VTL, Aesthetix, etc.